Telcom Regulatory Authority of India ( TRAI ) is changing the parameters to Review Telecom Quality of Service by switching to a quarterly audit instead of annually.  Till now, every three months the service providers submit data on defined parameters on Quality of Service but audit was done annually by TRAI.

According to a TRAI Official, “Trai want to improve quality of telecom services and make tariff plans easier to understand” This new step will certainly put pressure on service providers to keep upgrading their networks constantly and swiftly redress subscriber complaints.

TRAI is also seeking to simplify the tariff plan literature offered by operators, as subscribers do not get the right kind of information about hidden costs and benefits of different plans.[ad code=1 align=center]

TRAI has been receiving complaints of poor quality of services and weak complaint redressal mechanism, causing lot of hardships to the subscribers. ”Our growth in mobile subscriber addition may be the fastest in the world at an average of adding 15-20 million every month but unfortunately customer care and complaint redressal system is very poor,” the official said, adding that this will now be the focus of the TRAI.